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How bz99 Handles Your Personal Information

This privacy policy explains exactly what data we collect when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use our platform — and what we do with it.

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What We Collect and Why We Hold It

bz99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, contact details and account credentials. When you deposit using JazzCash, Easypaisa or Raast, we record transaction references, wallet identifiers and timestamps — only what is needed to process and verify your payment. We do not store your full mobile

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wallet PIN or bank credentials on our servers. Device data such as your browser type, IP address and session duration is logged automatically to keep your account secure and detect unusual activity. We may also collect information you voluntarily provide when you contact our support team.
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This data is held only for as long as your account is active or as required under applicable law. We do not sell your personal information to third parties. Where data is shared with payment processors — including the rails that power JazzCash, Easypaisa and Raast
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transfers — it is shared strictly to complete your transaction. Access to our platform and the scope of data processing depends on local law and the region from which you access the service.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply SSL encryption across all account pages, payment flows and support channels. Your JazzCash, Easypaisa and Raast payment references are stored in isolated systems that are not accessible to general staff. We carry out periodic access reviews to make sure only the right people can see your data, and we keep retention periods tied to account activity rather than arbitrary timelines.

SSL Encryption

Every page where you enter account or payment data — including JazzCash and Easypaisa deposit screens — is protected by SSL. Your information travels encrypted end to end.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust cookie preferences from your browser settings at any time.

Data Retention

Account data is retained while your account is active. Once you close your account, we hold records only as long as required under applicable law, then delete or anonymise them.

Your Access Rights

You can request a copy of your personal data, ask for corrections, or ask us to delete records where law permits. Contact support via live chat or email to start that process.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our support team is here to help. You can reach us through any of the channels below — each one connects you directly to staff who can action a data request on your account.

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Live Chat

Open the live chat widget from any page on bz99 to raise a data query in real time. Our team will log your request and respond directly on the same thread.

Email Support

Send your data request or privacy concern to our support email. Include your registered account details so we can locate your record and respond without delay.

Account Help Centre

Log into your bz99 account and use the Help section to submit a formal data request. Requests submitted this way are tied to your account for faster processing.

Common Questions About Your Privacy on bz99

These are the questions we hear most often about how we handle personal data, what gets stored when you use JazzCash or Easypaisa, and how you can exercise your rights.

We collect your name, email address, phone number and the details you provide during registration. Payment method identifiers — such as your JazzCash or Easypaisa wallet reference — are also recorded when you make a deposit.

No. We only record transaction references and wallet identifiers needed to verify and complete your deposit. Your mobile wallet PIN is never transmitted to or stored on our servers.

Once your account is closed, we retain records only for as long as required under applicable law. After that period, data is deleted or anonymised so it can no longer be linked back to you.

Yes. Log into your account and use the Help section to submit a data access request, or contact support via live chat or email. We will respond with a copy of your personal data on record.

We share data only with payment processors — including the networks behind JazzCash, Easypaisa and Raast — strictly to complete your transactions. We do not sell your data to advertisers or unrelated third parties.

Contact our support team through live chat, email or the in-account Help section. Provide your account details and describe what you need changed or removed. We will action eligible requests in line with applicable law.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appbz99 App Accountbz99 Login

How bz99 Handles Your Personal Information

How We Protect and Manage Your Information

How to Reach Us About Your Data

Live Chat

Email Support

Account Help Centre

Common Questions About Your Privacy on bz99

01 What personal data does bz99 collect when I open an account?

02 Does bz99 store my JazzCash or Easypaisa PIN?

03 How long does bz99 keep my data after I close my account?

04 Can I request a copy of the data bz99 holds on me?

05 Does bz99 share my information with third parties?

06 How do I ask bz99 to correct or delete my personal information?

Privacy Policy

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